That is not to say that the past three years have not been challenging, they have. As we have been doing so continuously as the longest commercially serving airline in the world. I know that passion is shared across all of the people every day that go out and deliver such amazing experiences for our customers and safely connect them to destinations across Australia but also across the world. I have worked for Qantas for 28 years and the excitement of the first day that I felt walking into Qantas I feel still today. Vanessa Hudson, Qantas chief financial officer and incoming CEO, says it’s an honour to be stepping into the role in November and that her focus will be delivering for the airline’s customers: ![]() His appointment at the universities began in late April for an initial three-year tenure.ħh ago 02.00 BST Incoming Qantas CEO says focus will be 'delivering for our customers' The hub … will serve as a trusted resource providing education, training and tools to help people understand the risks and benefits of digital technologies, and to make informed decisions about how to use them safely and responsibly.ĭominello served as minister for digital and minister for customer service during his 14 years in NSW parliament, which included overseeing the evolution of the Service NSW app during the pandemic. Trust is best built if information that’s accessed on digital platforms remains owned by the consumer, regulated for the benefit of the consumer and is only held by third parties to serve the needs of the consumer. The Trustworthy Digital Society Hub, developed in close consultation with Dominello, aims to improve trust in digital services by working with individuals, business and governments.ĭominello, a former Liberal MP, says while consumers have by and large accepted the benefits of the digital economy, they remain skeptical over data privacy. ![]() In a sign of the tense relationship with unions, Joyce, when answering a question on a different topic minutes later, took a parting shot at the union movement.Įvery other airline in the globe has got similar problems over the last year, but operational performance, customer delivery, the thing that makes Qantas special is its people, and there’s a difference between our people and the unions, sometimes people forget that our people are highly engaged.Victor Dominello moves into new role at digital research hubįormer NSW minister Victor Dominello has joined UNSW and the University of Technology Sydney in a new role to direct a research hub into citizen-led digital platforms after his retirement from politics. I’m also looking forward to meeting unions and union leaders and I look forward to developing a constructive relationship with them for the benefit of our people, but also for the benefit of our organisation.įocusing on that constructive relationship to the benefit of our people, but also the benefit of our organisation is what’s going to be my focus. Joyce’s term as one of the country’s most well-paid CEOs has been punctuated by controversies, including when he grounded Qantas’ entire fleet in 2011 amid an industrial dispute, as well as the outsourcing of 1,700 ground handling jobs in 2020 that was later ruled illegal and which is being challenged in the high court.Īt a press conference unveiling her promotion from chief financial officer on Tuesday, Hudson spoke of a different approach to the union relationship that Joyce had cultivated. Qantas’ incoming chief executive, Vanessa Hudson, has spoken of “developing a constructive relationship” with unions, a dynamic which had become combative under the 15-year term of outgoing head Alan Joyce.
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